This policy is a part of our Terms and Conditions. By shopping on Wakuda , you’re agreeing to this policy and our Terms of Use.

Understanding Wakuda ’s Limitations as a Venue. Wakuda provides a venue for buyers to purchase from sellers around the world. It is important to note that Wakuda is not a part of that transaction. By shopping on Wakuda, you understand that: Wakuda does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Wakuda or any content posted by sellers (such as photographs or language used in listings or shop policies);

  1. Each seller on Wakuda has their own processing times, delivery methods, and shop policies; and You assume responsibility if you provide your own materials for a custom order.
  2. You are not buying directly from Wakuda, but from one of the sellers on Wakuda;
  3. Purchasing an Item on Wakuda When you buy from a shop on Wakuda , you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Wakuda , you agree that you have: Submitted appropriate payment for item(s) purchased; and
  4. Provided accurate delivery information to the seller.
  5. Read the item description and shop policies before making a purchase;
  6. Leaving a Review of an Item. You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages. Contain private information; Contain prohibited medical drug claims; Be about things outside the seller’s control, such as a delivery carrier, Wakuda , or a third party; Undermine the integrity of the Reviews system. You own the photograph or you have the rights or permission to use the photograph; and Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use.
  7. We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.
  8. You understand that, as stated in Wakuda ’s Terms of Use, Wakuda has license to use any content you provide to Wakuda.
  9. By uploading a photograph to one of Wakuda ’s websites or Wakuda ‘s mobile app, you warrant that:
  10. Contain threats
  11. Contain advertising or spam;
  12. Contain obscene, racist, or harassing language or imagery;
  13. By leaving a review or photograph, you acknowledge that your content may not:
  14. Creating and Uploading ContentAs a member of Wakuda, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:In violation of someone else’s privacy or intellectual property rights; or
  15. False, deceptive or misleading.
  16. Abusive, threatening, defamatory, harassing, Obscene or vulgar;
  17. Reporting a Problem with an Order or Returning an Item Wakuda ’s Case System There is no proof that the item was dispatched to the buyer.
  18. Not as Described
    An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases: The item has a different design or material.The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).The condition of the item is misrepresented (e.g., the item is described as new but is used).The item(s) were ordered for a specific date or event.The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.Ineligible Transactions
    Some disputes don’t qualify for Wakuda ’s case system. These include:Items that have been altered, used, worn, washed, or discarded after receipt.Items that are returned without a return agreement.Cost of delivery disputes.Transactions where payment is not made via Wakuda ’s checkout system. Requesting a Cancellation Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.

Returning an Item

  1. Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Wakuda Messages.
  2. Items that are purchased in person.
  3. Items that are accurately described but don’t meet a buyer’s expectations.
  4. Items that are received after the agreed-upon delivery date due to delivery delays.
  5. Items that are damaged by delivery carrier (if properly packaged by the seller).
  6. If Wakuda determines that an item is not as described, the seller will be required to refund the order, including original postage and return postage. In the event that Wakuda needs to refund the return postage cost on behalf of the seller.
  7. The item(s) are rendered useless after that date.
  8. Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
  9. The item was advertised as authentic but is not authentic.
  10. The seller failed to disclose that an item is damaged or is missing parts.
  11. The item received is a different colour, model, version or size.
  12. An item was not sent to the address provided on Wakuda .

Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

Although Wakuda is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using Wakuda ’s case system, you understand that Wakuda may use your personal information for the purpose of resolving disputes with other members. You can use Wakuda’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Wakuda only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, Wakuda can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Wakuda will be in your original form of payment.

Reset Password