AFRIKO Luxury Face mask – White dye

Ready to ship in 1 business day

SHIPPING**: UK orders are dispatched by high service courier e.g. DPD, Royal Mail, Hermes (corporate). Delivery estimates are as follows: United Kingdom - Free delivery between 1 - 2 working days Express - Delivered by 1pm - 1 working day Ireland: 4 to 8 working days Europe: 4 to 8 working days United States: 4 to 8 working days Rest of the world: 5 to 14 working days (NOTE: **There are sometimes delays with the postal companies as of COVID 19 and your parcel could take up to 14 working days to arrive)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You have another 14 days to return the goods once you have informed us. You will be refunded once the refund has been approved and within 14 days of us receiving the goods back. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shop@afrikothreads.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@afrikothreads.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods such as face masks, face coverings or beauty products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. REFUNDS We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.