Wakuda's Sellers Policy
- Types of Fees
Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value – added tax (VAT) that may apply.
When you make a sale through Wakuda.co.uk, you will be charged a commission fee of 15% of the price you display for each listing. Our payment processor Stripe/Paypal takes 1.4-2% (inc VAT) plus 20p per transaction
When you make a sale through Wakuda.co.uk, you depending on how the
All fees appear in your payment account in your domestic currency.
- Fee Avoidance
Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Wakuda. This includes, for example, encouraging buyers to purchase an item in your Wakuda shop through another venue. A transaction initiated on Wakuda may not be completed off of Wakuda. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding Wakuda transaction fees, misrepresent the item’s location, or use another user’s account without permission.
You are responsible for collecting and paying any taxes associated with using and making sales through Wakuda’s services.
Wakuda has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.
Wakuda partners with Worldpay, PayPal, Stripe and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Wakuda reserves the right to contact you directly and to seek payment.
Wakuda may share your personal or transactional information with those third-party service providers when it’s necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.
If Wakuda receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include cancelling a transaction, disabling listings from your shop, suspending your selling privileges or removing certain payment methods.
3. Wakuda’s Rights and Responsibilities
As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.
Wakuda maintains records associated with transactions on Wakuda and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive delivery information and limited buyer account information necessary to complete the order.
4. Seller Rights and Responsibilities
In the event that a buyer submits a chargeback, Wakuda will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Wakuda reserves the right to recoup funds associated with buyer chargebacks.
Communications. We will inform sellers of each transaction, or of other information using our standard communication procedures, including by email or through Wakuda’s Messages tool.
Refunds. Refunds or adjustments paid by Wakuda to buyers for payments made may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made. The Wakuda Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Wakuda to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s payment account.
5. Appointment of Wakuda as Limited Collection Agent for Sellers
Each seller appoints Wakuda as its agent for the limited purpose of receiving, holding and settling payments to seller. Wakuda will settle payments that are actually received by Wakuda to each seller, less any amounts owed to Wakuda and subject to these Terms. Each seller agrees that a buyer payment received by Wakuda, on behalf of seller, satisfies the buyer’s obligations to make payment to seller, regardless of whether Wakuda actually settles such payment to seller. If Wakuda does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against Wakuda and not the buyer.
- Payment Account.All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete at the later of once the payment is approved by Wakuda or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds in a payment account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank. For deposits below designated thresholds in certain markets.
- Holds and Delays.In some cases, deposits to a seller’s bank accounts could be temporarily delayed by an issue at Wakuda, Wakuda’s third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.
If we believe that a seller’s actions may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.
Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.
A reserve is defined as a fixed percentage of a seller’s payment account balance (i) delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days or (ii) deducted from a seller’s payment account as a reserve for a period of up to 90 days.
If Wakuda places a hold, deposit delay or reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.
We always work hard to avoid and minimise any delays. However, please note that Wakuda is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
- If Wakuda cannot settle funds into a seller’s bank account, the funds will remain in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, Wakuda will escheat the funds to the relevant government authority in order to comply with escheatment laws.
- We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent withSection 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer’s credit card issuer or reversal of payment for the amount of a buyer’s purchase from a seller, or (d) a seller does not act in accordance with Wakuda’s policies.
- B. We may obtain reimbursement of any amounts owed by a seller to Wakuda by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller’s credit card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorise us to use any or all of the foregoing methods to seek reimbursement. Wakuda may suspend your selling privileges at any time pending payment of your outstanding balance.
The following types of items are prohibited or restricted on Wakuda:
- Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
- Animal Products and Human Remains
- Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
- Hate Items: Items that Promote, Support, or Glorify Hatred
- Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
- Internationally Regulated Items
- Pornography and Mature Content
- Violent Items: Items that Promote, Support, or Glorify Violence
Policy decisions are complex. We consider many different and often divergent factors before coming to a decision about what is best for our community. Because we are a creative community, we err on the side of freedom of expression. We also tend to allow items that have educational, historical or artistic value, but we know that even those items are subject to a variety of valid and sometimes conflicting interpretations and emotional responses.
Art and history can be provocative, emotional and divisive. There are some topics on which we may never reach a consensus as a community, and that is okay. In the words of Joyce Carol Oates, ‘art should not be comforting; for comfort, we have mass entertainment and one another. Art should provoke, disturb, arouse our emotions, expand our sympathies in directions we may not anticipate and may not even wish.’
- Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
Drugs are prohibited on Wakuda. These substances face serious legal restrictions and in many cases are considered controlled substances under applicable law.
The following are examples of items that may not be sold on Wakuda:
- Tobacco products, smokeable products, e-cigarettes and e-liquid.
- Drugs and certain herbal substances, including substances used for recreational and medicinal purposes, regardless of their legality.
- Drug paraphernalia, including, for example: items with a carburetor; slides and/or items with a slide; bongs and bubblers; vaporisers and their components.
- Medical drugs, regulated medical devices, and pharmaceuticals.
Restrictions on descriptions of purported health benefits:
A medical drug claim is statement or suggestion that an item prevents, heals, or treats a medical condition or disease. Medical drug claims are subject to varying degrees of regulation. If you make claims about the purported health benefits of an item for sale on Wakuda, we urge you to speak with a qualified expert about which regulations apply to you. It is your responsibility to know and comply with all laws and regulations that apply to the items you sell.
Wakuda prohibits certain medical drug claims based on our values, such as claims likely to deceive or pose an unreasonable risk to our community. Wakuda may remove claims that we deem to be inappropriate, excessive, or otherwise unsuitable for our marketplace. We also remove content that promotes prohibited medical claims, such as anti-vaccine items. If Wakuda receives proper notice from a legal authority, we may remove an item.
- Animal Products and Human Remains
Certain animal products are highly regulated and prohibited on Wakuda due to the risk of harm to live, companion, or endangered animals.
The following are examples of animal products that may not be sold on Wakuda:
- Live animals.
- Items created using any endangered or threatened animal species.
- Ivory or bones from ivory-producing animals, including tusks, elk ivory, fossilised ivory and woolly mammoth ivory.
- Items made from human remains or products from the human body, except for teeth, fingernails, and hair.
- Dangerous Items: Hazardous Materials, Recalled Items and Weapons
For safety and legal reasons, we prohibit certain dangerous items from our marketplace.
Due to the potential harm caused by hazardous materials, as well as complex legal and delivery regulations surrounding such materials, hazardous materials are prohibited on Wakuda.
While not exhaustive, the following materials are examples of prohibited hazardous materials:
- Explosives (fireworks or sparklers)
- Explosive precursors
- Flammable items
- Radioactive material
- Toxic substances (such as poisons)
Recalled Items or Items that Present Unreasonable Risk of Harm
Items that have been recalled by governments or manufacturers are prohibited from being sold on Wakuda. A few examples of items that have been recalled are certain vintage Corning Ware percolators, lawn darts and drop side cribs.
Items that present an unreasonable risk of harm are prohibited, even if they have not been the subject of a recall. This would include, for example, items that present a choking hazard. We generally rely on information from various government agencies to identify these items.
Context matters when it comes to defining what is or is not a weapon. When in doubt, it’s safe to assume that we won’t allow any item intended to be used as a weapon to inflict harm. The following items are generally not allowed on Wakuda:
- Guns, knives, or other blatant weapons, even if they are vintage.
- Hate Items: Items that Promote, Support or Glorify Hatred
We want Wakuda to be a community where people of all backgrounds, nationalities, religions, political affiliations and even different types of artistic taste and humour feel welcome. Art is incredibly subjective, and what is offensive to one is not necessarily offensive to others.
Wakuda does not allow items or listings that promote, support or glorify hatred towards people or otherwise demean people based upon: race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation (collectively, “protected groups”). We also prohibit items or content that promote organisations or people with such views.
The following items are not allowed on Wakuda:
- Items that support or commemorate current or historical hate groups, including propaganda or collectibles. Examples of hate groups include Nazi or Neo-Nazi groups, Ku Klux Klan (KKK) groups, white supremacist groups, misogynist groups, or groups that advocate anti-gay, anti-immigrant, or Holocaust denial agendas.
- Items that contain racial slurs or derogatory terms in reference to protected groups.
- Illegal Items, Items Promoting Illegal Activity and Highly Regulated Items
We respect the law and expect Wakuda sellers to respect the law as well.
Illegal items, items that promote illegal activity, and stolen items are not allowed on Wakuda. Neither are certain items that are subject to complex legal regulations or registration systems. Because Wakuda is a global company, it’s important to abide by the laws of the markets in which you are selling. What is legal in one country may be illegal in another. All forms of illegal activity are strictly prohibited. Listings may not facilitate or promote illegal acts.
Counterfeit or unauthorised items are prohibited on Wakuda. We consider counterfeit or unauthorised goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent. Examples of prohibited counterfeit or unauthorised goods include replica luxury bags and branded apparel.
We require sellers to follow all applicable laws for the items they list. Examples of items which may be subject to regulation include plants and seeds, children’s products, and food products.
- Internationally Regulated Items
Wakuda provides a direct connection between buyers and sellers around the world. If you buy or sell an item from another country, or if you enter into a transaction with someone across international borders, you are responsible for complying with laws and regulations of the country of destination as well as your local laws.
When buying and selling internationally, you should comply with your local laws and be aware that other countries may have their own restrictions. You might be prohibited from exporting or importing certain items under international laws and regulations. Some transactions may require licences, permits, or other documentation. If you have questions about how to comply with the law, we recommend that you speak to a qualified professional.
When you use Wakuda’s services, you are also responsible for complying with economic sanctions and trade restrictions, including those implemented by the Foreign and Commonwealth Office (“FCO”).
Wakuda reserves the right to request that sellers provide additional information, disclose an item’s country of origin in a listing, or take other steps to meet compliance obligations.
You should be aware that third-party payment processors, such as PayPal, may independently monitor transactions for sanctions compliance and may block some transactions as part of their own compliance programmes. Wakuda has no authority or control over the independent decision-making of these providers.
- Pornography and Mature Content
As a creative community, we tend to be fairly liberal about what we allow on Wakuda, but we draw the line at pornography. Beyond that, we restrict mature content so that people who are offended by this kind of material don’t have to see it. If you are selling mature content, we ask that you be respectful of differing sensibilities.
Pornography of any sort is prohibited on Wakuda, whereas mature content is restricted.
Although pornography can be difficult to define, an item generally qualifies as pornography when it contains printed or visual material that explicitly describes or displays sex acts, sex organs, or other erotic behaviour for the sole purpose of sexual arousal or stimulation.
We define mature content containing printed or visual depictions of human genitalia, sexual activity or content, profane language, sexual wellness items, violent imagesand explicit types or representations of taxidermy.
When deciding whether mature content crosses over the threshold into pornography, we take into consideration the explicitness of depictions of sexual activity or content.
- Violent Items: Items that Promote, Support or Glorify Violence
We want Wakuda to be a safe place for everyone. While violent content can be a legitimate part of historical, educational or artistic expression, it should never be used to promote or glorify violent acts against others.
We do not allow items or listings that promote, support or glorify acts of violence or harm towards self or others, including credible threats of harm.
The following items are not allowed on Wakuda:
- Items that glorify human suffering or tragedies, including items that commemorate or honour serial killers
- Items that attempt to exploit natural disasters or human tragedies
- Items that encourage, glorify, or celebrate acts of violence against individuals or groups
- Items that encourage self-mutilation, starvation or other self-harm
1. Seller Eligibility Requirements
Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:
A. Keep your shop in good standing (that means you’re not violating any of Wakudas policies).
B. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). Your Shop Policies have to comply with Wakuda’s policies, as well as your local laws.
C. Use accurate photographs and descriptions when you list items.
D. Include reasonable and accurate processing times or dispatch-by dates.
E. Cooperate with investigations conducted by Wakuda. Promptly provide any information requested by Wakuda, and cancel and refund any transactions deemed invalid or unauthorised by Wakuda.
2. Order Eligibility Requirements
Follow these steps to make sure your orders are covered by Wakuda’s Seller Protection:
A. Dispatch your order according to the processing time or dispatch-by date you listed or as agreed upon through Wakuda Messages.
B. Dispatch the order to the address provided on Wakuda. If your buyer provides an alternate delivery address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected delivery address.
C. Mark the order as dispatched after you send it out.
D. Provide valid proof of dispatch. Valid proof can include a delivery or tracking number that shows the order route and delivery progress.
3. Items and Transactions Not Eligible
While most items and transactions qualify for Seller Protection, there are a few exceptions:
A. Items sold in person.
B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries (like item-of-the-month clubs).
C. Transactions processed through standalone PayPal or a personal check.
D. Any order or transaction that is fulfilled by the seller despite notice from Wakuda that the order or transaction in question is invalid, fraudulent, or under investigation.
4. Seller Protection Benefits
If your shop and the order in question satisfy the eligibility requirements, Wakuda will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 3 calendar days or the time frame noted by Wakuda in the case. If a chargeback is filed against you, we’ll need you to respond to any enquiries within 3 calendar days or the time frame indicated by Wakuda. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favour.