Buyers Frequently Asked Questions

We get similar types of questions so we created lists of some of the more common ones with the answers of course! If you are planning to buy or have bought from us at Wakuda, this one is for you. And if you have a question and neither of the above apply please feel free to drop us at hello@wakuda.co.uk

 

What is Wakuda?

Wakuda is an online marketplace to discover unique, quality products sourced entirely from the Black community. Our mission is to transform the way people discover and access Black-owned brands.

 

Why have I got more than one shipping cost at checkout?

Wakuda is a marketplace with hundreds of different sellers. You may select one product from one seller and one from another which could lead to more than one shipping cost. *Handy tip Keep an eye out for Free shipping!

 

Why have I only received one/some of the products I ordered?

When you buy from multiple vendors they often have different dispatch times. If you have any concerns about any particular send us a message and we will look into it for you

How long will my order take to arrive?

A lot of the products on our marketplace are lovingly handmade and so often take a little more time. However expected delivery times for items are listed on the product page. If your item doesn’t arrive in that time frame please get in touch.

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